The authors examine the case of a global retailer that has adopted enterprise social media (ESM) to boost productivity and innovation.
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Submission deadline: CLOSED
Publication: March/April 2018
As outlined in the 2015 World Economic Forum (WEF) report on the future of financial ... Read More »
In the city of Buenos Aires, paper-based management had prevented improvement in state services. The authors discuss their work transforming this environment to... Read More »
